This policy explains what personal information Riverspin collects when you visit the website or use your casino account, why we need it, who may receive it and what choices you have. By creating an account or continuing to use the website you confirm that you have read this policy.
We collect the details you give us when you register and play. These include your name, date of birth, address, e-mail address, username and password, together with the documents we may request to verify your identity, such as a passport or ID card, a proof of address and a photo of the bank card you pay with. We also keep a record of your deposits, withdrawals, bonuses, bets and communication with support.
Some information is collected automatically when you use the website. This covers your IP address, device and browser type, the pages you open and the time you spend on them. Part of it is gathered through cookies, which are described in our Cookie Policy.
We use your information to run your account, process deposits and withdrawals, verify your identity and age, apply bonuses, answer your questions and send you service messages. We also use it to prevent fraud, money laundering and abuse of bonuses, to enforce our terms and to meet our legal obligations. If you agree to receive promotional messages, we use your contact details to tell you about offers, and you can stop these at any time.
Data may also be used in anonymised form to understand how the website is used and to improve its speed, design and games.
Your data is treated as confidential and is not sold to third parties. We share it only where it is needed to deliver the service or required by law. Recipients can include payment processors and banks that handle your transactions, identity verification providers, game providers who need technical information to run their games, and companies that supply hosting, analytics and customer support tools. We may also inform authorities, regulators, banks and other financial institutions if we suspect fraud or other financial crime.
We keep your information for as long as your account is active and afterwards for as long as we need it to meet legal, accounting and anti-money-laundering obligations or to settle disputes. When data is no longer needed, it is deleted or anonymised. Transactions and personal data are protected with SSL encryption, and access to personal data is limited to people who need it to do their work. No online service can promise absolute security, so we ask you to keep your own login details private and to log out on shared devices.
Depending on the law that applies to you, you may have the right to ask what personal data we hold about you, to have inaccurate data corrected, to ask for data to be deleted, to object to certain uses and to withdraw your consent to promotional messages. Some data must be kept for legal reasons, and a request to delete it may therefore be refused in part. To use any of these rights, contact us at the address below and we will respond within a reasonable time after confirming your identity.
Questions about this policy or about the way your data is handled can be sent to [email protected]. We may update this policy from time to time, and the current version is always the one published on this page.
